Workforce Management
Made Simple
Intelligent forecasting, automated scheduling, and real-time adherence monitoring for modern contact centers.
Everything You Need
A complete workforce management solution built for contact centers
Forecasting
Predict contact volume with Erlang C/X calculations. Seasonal patterns, trend analysis, and accuracy tracking.
Scheduling
Auto-generate optimal schedules based on forecasts. Skills-based assignment and shift bidding.
Time Tracking
Web-based clock in/out, break tracking, and time-off management with approval workflows.
Real-Time Adherence
Monitor schedule adherence in real-time. Instant alerts for deviations.
Analytics
Performance dashboards, SLA tracking, and custom reports with export capabilities.
Self-Service
Agents can view schedules, swap shifts, and request time off from any device.