ezyWFM Documentation
Everything you need to know about using ezyWFM for workforce management in your contact center.
Quick Start
Get up and running in minutes
API Reference
Integrate with your systems
User Guide
Learn all the features
Features
Forecasting
Predict contact volume using Erlang C/X calculations with seasonal patterns and trend analysis.
Scheduling
Create and auto-generate optimal schedules with skills-based assignment and shift bidding.
Time & Attendance
Track clock in/out, breaks, and manage time-off requests with approval workflows.
Real-Time Adherence
Monitor schedule adherence in real-time with instant alerts for deviations.
Analytics
Performance dashboards, service level tracking, and exportable reports.
Self-Service
Agents can view schedules, swap shifts, and manage availability from any device.
API Integration
ezyWFM provides a comprehensive REST API for integrating with your existing systems. Import historical data, sync employees from your HRIS, and push real-time agent states from your ACD.
External Integration API
Push data to ezyWFM from your contact center platform